ITIL Foundation 4 Course Outline

ITIL Foundation 4 Course Outline

Duration: 24-30 Hours (Global Standards)
Level: Beginner to Intermediate
Delivery Mode: Online/Offline
Certification: ITIL Foundation 4
Global Exam Code: ITIL-4

Module 1: Introduction to ITIL 4 and Service Management

Duration: 3-4 Hours

• Overview of ITIL and Its Evolution
• Introduction to ITIL 4 and Its Key Concepts
• ITIL 4 Framework and the Four Dimensions of Service Management
• Key Principles of Service Management
• The Service Value System (SVS) in ITIL 4
• The Service Value Chain (SVC) and Its Activities

Module 2: The ITIL Service Value System (SVS)

Duration: 4-5 Hours

• Key Components of the Service Value System (SVS)
• Guiding Principles of ITIL 4
• Governance, Practices, and Continual Improvement
• The Role of the Service Value Chain
• How the Service Value System Delivers Value to Organizations

Module 3: The ITIL Service Value Chain

Duration: 4-5 Hours

• Overview of the Service Value Chain Activities
  • Plan
  • Improve
  • Engage
  • Design & Transition
  • Obtain/Build
  • Deliver & Support
• Interconnections Between Value Chain Activities
• Practical Use Cases of Service Value Chain in Organizations
• Understanding the Flow of Value Across the Service Value Chain

Module 4: ITIL Practices and Their Role in Service Management

Duration: 5-6 Hours

• Overview of ITIL 4 Practices and Their Purpose
• Key Categories of ITIL Practices: General, Service Management, Technical
• Common ITIL Practices:
  • Incident Management
  • Problem Management
  • Change Control
  • Service Desk
  • Service Request Management
• How ITIL Practices Enable Service Management and Continuous Improvement

Module 5: ITIL 4 Guiding Principles

Duration: 3-4 Hours

• Overview of the 7 Guiding Principles of ITIL 4:
  • Focus on Value
  • Start Where You Are
  • Progress Iteratively with Feedback
  • Collaborate and Promote Visibility
  • Think and Work Holistically
  • Keep It Simple and Practical
  • Optimize and Automate
• Applying These Principles in Service Management Practices

Module 6: ITIL 4 Service Management Practices

Duration: 5-6 Hours

• Detailed Overview of Key ITIL Service Management Practices:
  • Change Control (formerly Change Management)
  • Incident Management
  • Service Request Management
  • Problem Management
  • Knowledge Management
  • Service Level Management
  • Continual Improvement
• How These Practices Support the Service Value System and Service Value Chain

Module 7: Integration with Other Frameworks and Standards

Duration: 3-4 Hours

• ITIL 4 and Its Relationship with Other Frameworks:
  • DevOps
  • Agile
  • Lean
  • COBIT
• Benefits of Integrating ITIL 4 with Other Methodologies and Frameworks
• Best Practices for Combining ITIL 4 with Agile, Lean, and DevOps for Enhanced Service Management

Module 8: ITIL Foundation Exam Preparation

Duration: 3-4 Hours

• Overview of ITIL Foundation Exam Structure and Format
• Key Topics to Focus On for the Exam
• Practice Questions and Case Studies
• Exam Strategies: Time Management, Key Concepts, and Common Pitfalls
• Tips for Passing the ITIL Foundation Exam

Module 9: ITIL Foundation Certification Exam

• Final Exam: ITIL Foundation 4 Exam
• Post-Exam: Understanding Results and Certification Details
• How ITIL Foundation Certification Enhances Career Opportunities

SEO-Optimized Overview:

This ITIL Foundation 4 course is designed to provide professionals with a comprehensive understanding of ITIL 4 concepts, practices, and principles. Prepare for the ITIL Foundation certification and gain insights into the Service Value System (SVS), Service Value Chain, and ITIL practices to drive service management excellence in your organization.