ITIL 4 Specialist Plan, Implement, and Control

Course Title: ITIL® 4 Specialist: Plan, Implement, and Control

Course Duration:

5 Days | 35 Hours (Typically full-time training, or part-time over 2–4 weeks)

 Course Overview:

This course equips learners with the practical skills to create, implement, and manage effective service management processes and initiatives aligned with ITIL® 4 practices. It’s ideal for IT professionals aiming to bridge strategy and operations with planning and control disciplines.

 Course Outline:

Module 1: Introduction to ITIL® 4 and Course Scope

• ITIL® 4 principles and value system
• Service value chain overview
• Importance of planning and control

Module 2: Organizational Change Management (OCM)

• The role of OCM in service management
• Key concepts, benefits, and tools for managing change
• Practical approaches to implementing change

Module 3: Portfolio Management

• Defining service portfolios and catalogues
• Managing portfolios strategically
• Ensuring alignment with business goals

Module 4: Risk Management

• IT risk concepts and frameworks
• Identifying and assessing risks
• Implementing mitigation strategies

Module 5: Information Security Management

• Core principles of InfoSec in ITIL® 4
• Ensuring confidentiality, integrity, and availability
• Alignment with ISO/IEC 27001

Module 6: Monitoring and Reporting

• Building effective monitoring systems
• Key performance indicators (KPIs) and metrics
• Reporting for stakeholders and decision-making

Module 7: Measurement and Continual Improvement

• Designing measurement systems
• Continual improvement models and techniques
• Integrating measurement into service management

Module 8: Communication and Stakeholder Management

• Planning and executing communication strategies
• Engaging internal and external stakeholders
• Managing expectations and feedback loops

Module 9: Practical Exercises and Case Studies

• Real-world scenarios and group activities
• Role-plays and simulation exercises
• Capstone project: Drafting a planning and control initiative

Target Audience:

• IT Managers
• Service Managers
• Change Managers
• Process Owners and Analysts

 Prerequisites:

• ITIL® 4 Foundation certification